1. GENERAL

1.1 Neeks Cosmetics, with its registered address at SIAR Digital, China Gold Park, D.H.A. Phase 1, Defence Housing Authority, Karachi, 75500, operates the website https://neekscosmetics.com/.

1.2 Neeks Cosmetics specialises in the sale of cosmetic and beauty products through its online platform.

1.3 This Shipping & Delivery Policy ("Policy") outlines our procedures regarding the dispatch, shipping, and delivery of products purchased from Neeks Cosmetics.

1.4 We are committed to providing a seamless customer experience and work with reputable third-party logistics partners to ensure timely and reliable delivery.

2. TERMS OF SHIPPING AND DELIVERY

2.1 Dispatch and Delivery Timeline
We partner with third-party logistics providers for order fulfilment. Domestic deliveries within Pakistan are typically completed within 1–3 working days. For delivery- related queries, customers may contact us via WhatsApp at +92 331 929 7667.

2.2 Information for Delivery
To ensure accurate and timely delivery, customers must provide complete and correct information including name, shipping address, nearby landmarks, and contact details. Neeks Cosmetics shall not be responsible for delivery delays or failures caused by inaccurate or incomplete information.

2.3 Delivery Attempts
If the initial delivery attempt is unsuccessful, the customer will be contacted via their registered phone number or email address. Additional delivery attempts may be subject to extra charges.

2.4 Delay in Delivery
Delivery delays may occur due to logistical constraints, weather conditions, political situations, or other unforeseen circumstances. Customers will be informed accordingly, and all delivery-related communications will be documented.

2.5 Actions of Delivery Personnel
While we engage reputable courier partners, Neeks Cosmetics is not liable for the actions or omissions of third-party delivery personnel. Any disputes must be resolved directly with the courier.

2.6 Tracking Information
Once an order is processed, customers will receive a tracking ID via SMS and/or email for real-time order tracking. Tracking updates may occasionally experience delays due to system limitations beyond our control.

2.7 Delivery Charges – Pakistan

  • Free delivery is available on all prepaid orders within Pakistan.
  • For Cash on Delivery (COD) orders, a standard delivery fee of PKR 150 applies.

2.8 Cash on Delivery (COD) – Pakistan
Cash on Delivery is available for domestic orders only.

2.9 International Shipping Charges
International shipping charges are calculated based on destination and shipment weight. Customs duties, import taxes, and other charges imposed by the destination country are not included in the checkout total and must be paid by the customer upon delivery.

2.10 Customs Responsibility & Delays
Customers are solely responsible for compliance with customs regulations and for providing required documentation. Neeks Cosmetics is not liable for delays, fines, or charges arising from customs clearance.

3. GOODS / SERVICES NOT RECEIVED

3.1 Definition
A "Goods Not Received" situation refers to instances where an order is not delivered within the expected timeframe or despite confirmed dispatch.

3.2 Eligibility
This policy applies to all orders placed through Neeks Cosmetics.

3.3 Delivery Address & Proof
Orders are shipped to the address provided at checkout. Delivery is contactless, and proof of delivery is provided by the courier partner. This proof serves as primary evidence in case of disputes.

3.4 Dispatch Confirmation
A tracking number serves as confirmation that the order has been dispatched.

3.5 Reporting Timeframe
Customers must report non-receipt issues within 7 working days from the expected delivery date.

3.6 Reporting Process
To report a delivery issue, customers must contact us via:

3.7 Missing Delivery Disputes
By placing an order, customers acknowledge that the tracking ID serves as proof of dispatch and delivery. Cardholders waive the right to raise chargeback disputes for missing deliveries once proof of dispatch is established.

3.8 Contactless Delivery
All deliveries are conducted on a contactless basis. Digital tracking confirmation constitutes valid proof of delivery.

3.9 Customer Responsibility
Customers are responsible for ensuring accurate shipping details and for promptly liaising with the courier in case of delivery issues.

3.10 Investigation
Upon receipt of a complaint, Neeks Cosmetics will review the case internally and coordinate with the courier partner. The outcome of the investigation will be communicated to the customer.

3.11 Further Assistance
For additional assistance, customers may contact our support team via email or WhatsApp using the details below:

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