1. GENERAL

1.1 Welcome to Neeks Cosmetics. These Terms & Conditions govern your use of our website https://neekscosmetics.com/ and the purchase of products through our platform. By accessing or using our website, you agree to be bound by these Terms & Conditions.

1.2 Neeks Cosmetics reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. SALES, RETURNS & DEFECT POLICY

2.1 No Cancellation, No Exchange, No Refund
All sales made on Neeks Cosmetics are final. We do not offer cancellations, exchanges, or refunds under any circumstances, including but not limited to change of mind, shade preference, or dissatisfaction with the product.

2.2 Defective or Incorrect Products
In the rare event that you receive a product that is defective or incorrect, you must notify Neeks Cosmetics within 48 hours of delivery. Claims made after this timeframe will not be entertained.

2.3 Reporting a Defect
To report a defective or incorrect product, customers must contact us within 48 hours of receipt and provide:

  • Order number or proof of purchase
  • Clear photos or videos showing the defect or issue

2.4 Inspection & Resolution
All reported cases are subject to internal verification. Neeks Cosmetics reserves the sole right to determine whether a product qualifies as defective or incorrect. No replacement, exchange, or refund is guaranteed.

3. PRICE AND CONTENT INFORMATION

3.1 While we strive to ensure accuracy in pricing, descriptions, and product content, errors may occasionally occur. Neeks Cosmetics reserves the right to correct any errors and to refuse or cancel orders placed for products listed with incorrect pricing or information.

3.2 In such cases, customers will be contacted for further instructions, and orders may be cancelled at our discretion.

4. ORDER ACCEPTANCE

4.1 Neeks Cosmetics reserves the right to refuse or cancel any order for reasons including, but not limited to, product availability, quantity limitations, pricing inaccuracies, or suspected fraudulent activity.

4.2 Additional verification may be required before accepting an order. If an order is cancelled after payment has been processed, the customer will be notified accordingly.

5. DELIVERY CHARGES

5.1 Delivery charges for international orders are calculated based on destination and shipment weight. Duties, taxes, and customs charges are not included in the product price and must be paid by the customer upon delivery.

6. DELIVERY TIMELINES

6.1 Neeks Cosmetics is responsible for dispatching orders; however, delivery timelines are subject to the performance of third-party courier partners.

6.2 Delays caused by couriers, customs clearance, or circumstances beyond our control may occur. Customers will be informed where possible, but Neeks Cosmetics shall not be held liable for such delays.

7. CUSTOMS, DUTIES & TAXES

7.1 International orders may be subject to customs duties, import taxes, or additional charges imposed by the destination country. These charges are the sole responsibility of the customer.

7.2 Customs policies vary by country, and shipments may be inspected by customs authorities, which may affect delivery timelines.

8. PRIVACY

8.1 Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy.

9. ACCEPTABLE USE

9.1 Users must use the Neeks Cosmetics website responsibly and lawfully. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property or privacy rights
  • Upload or share content that is unlawful, abusive, obscene, defamatory, or otherwise objectionable
  • Send spam or unauthorised promotional communications
  • Use automated systems to extract data from the website
  • Introduce viruses or malicious code
  • Attempt to reverse engineer or disrupt website functionality
  • Encourage others to engage in prohibited activities

10. GOVERNING LAW

10.1 These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan.

10.2 You agree that the courts of Karachi, including applicable consumer courts, shall have exclusive jurisdiction over any disputes arising from the use of this website or related transactions.

11. CONTACT INFORMATION

For any questions, concerns, or complaints regarding these Terms & Conditions, please contact us at:

We aim to respond to all inquiries within 2 business days.

12. DISCLAIMER

12.1 While we make every effort to display product images and colours as accurately as possible, actual product appearance may vary due to lighting, photography, screen settings, and device display differences. Such variations do not constitute product defects.

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